THE VOICE STACK FOR EMERGING MARKETS

AethexAI comes out of stealth on TechCrunch

Screenshot of the Aethex enterprise voice platform

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From hello to resolution.

Across every channel your customers reach you on.

Proven in production at telco scale. The AethexAI enterprise platform runs full workflows across voice and text, end to end, on the calls and messages that fill your queue every day.

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Hear a live call

// 47 languages · 120+ dialects · live in 18 countries

Tagalog
PH
Kiswahili
KE·TZ
Português
BR
Amharic
ET

Tagalog
PH
Kiswahili
KE·TZ
Português
BR
Amharic
ET

— 01 / Results

What changes on day one

Aethex powers high-volume voice workflows for emerging-market enterprises where every saved minute and every resolved call compounds.

Cost per contact drops.

You pay for capacity, not headcount, on the calls and messages that repeat all day, every day, the work that fills 60-80% of a typical contact center queue.

First-contact resolution goes up.

You pay for capacity, not headcount, on the calls and messages that repeat all day, every day, the work that fills 60-80% of a typical contact center queue.

You gain visibility, not lose it.

Every interaction is transcribed, scored, and searchable. Resolution rates, sentiment, and performance on every flow, so you can prove the return as you scale.

Your team gets the work that needs them.

Routine volume comes off the queue across every channel. Agents spend their hours on the complex cases, the retention conversations, the work that needs judgment.

ROI Calculator

Estimate your impact in under a minute.

Enter a few numbers to estimate the hours your team could recover and the potential annual savings with AethexAI.

Calls per Day

Average Call Length (minutes)

Operating Window

Monthly Minutes9,000 minutes

Channels Needed1 channel

Estimated Cost$540.00/month

Calls per Day

Average Call Length (minutes)

Operating Window

Monthly Minutes9,000 minutes

Channels Needed1 channel

Estimated Cost$540.00/month

— 02 / The platform

One platform. Four jobs.

Four surfaces, one model stack. Everything connects to Kora 1 and to the tools your operations already run on.

Agent Studio

A canvas for the people who actually run the calls.

Design conversation flows, set guardrails, configure personas. Inbound and outbound. No code required.

Greeting

· Yoruba + EN switch

Live

Intent: balance check

v3.2

Authenticate

· OTP via API

PCi

Resolve or escalate

→ human queue

Live

Agent Studio

A canvas for the people who actually run the calls.

Design conversation flows, set guardrails, configure personas. Inbound and outbound. No code required.

Greeting

· Yoruba + EN switch

Live

Intent: balance check

v3.2

Authenticate

· OTP via API

PCi

Resolve or escalate

→ human queue

Live

Agent Studio

A canvas for the people who actually run the calls.

Design conversation flows, set guardrails, configure personas. Inbound and outbound. No code required.

Greeting

· Yoruba + EN switch

Live

Intent: balance check

v3.2

Authenticate

· OTP via API

PCi

Resolve or escalate

→ human queue

Live

Simulate

Test against thousands of real calls before going live.

Test agents against real call scenarios and your compliance rules before they reach a customer. Catch edge cases in staging, not production.

Ghana EN · refund flow

Pass

Morocco FR · code-switch

Pass

UAE EN · NPS prompt

Review

1,284 / 1,287 scenarios

99.8%

Simulate

Test against thousands of real calls before going live.

Test agents against real call scenarios and your compliance rules before they reach a customer. Catch edge cases in staging, not production.

Ghana EN · refund flow

Pass

Morocco FR · code-switch

Pass

UAE EN · NPS prompt

Review

1,284 / 1,287 scenarios

99.8%

Simulate

Test against thousands of real calls before going live.

Test agents against real call scenarios and your compliance rules before they reach a customer. Catch edge cases in staging, not production.

Ghana EN · refund flow

Pass

Morocco FR · code-switch

Pass

UAE EN · NPS prompt

Review

1,284 / 1,287 scenarios

99.8%

Workflow Engine

Agents that act inside your systems, not next to them.

The agent acts, end to end, across voice and text. A call can become an SMS confirmation, a message can trigger a callback, and the agent reads and writes to your systems throughout, triggering the action and closing the loop. Account updated, payment logged, case closed.

Call in

verify id

Lookup

Core API

Action

Update CRM

Workflow Engine

Agents that act inside your systems, not next to them.

Call in

verify id

Lookup

Core API

Action

Update CRM

Workflow Engine

Agents that act inside your systems, not next to them.

Call in

verify id

Lookup

Core API

Action

Update CRM

Analytics

Every call transcribed, scored, and searchable.

Every interaction transcribed, scored, and searchable. Resolution rates, sentiment, and agent performance, at a glance.

71.4%

Resolution rate

▲ +6.2 wk/wk

2:14

Avg handle time

▼ −18s

4.6/5

Resolution rate

▲ +0.3

$0.04

Avg handle time

▼ −$0.11

— 03 / Why Aethex

Works inside the
stack you already run

Works inside the stack you already run

The platform plugs into your telephony, CRM, core banking and billing systems, and USSD flows. Nothing to rip out.

The conversation ends with the work done inside your existing systems, not with a ticket handed back to your team.

— 02 / Why

Tuned to your market

Agents are dialect-aware at the accent level for the major working languages your customers actually speak, Nigerian English, Nigerian Pidgin, Ivorian French, Gulf Arabic.

Callers do not repeat themselves, do not escalate out of frustration, and do not hang up. That is the difference between a call deflected and a call resolved.